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Policies/Rules & Regulations

  • Confirmation of the scheduled tour package will be sent via (email/text) within 24 hours.
     

  • After booking tour online, you will receive an email confirmation of your booking with a liability form attached. You are required to review and sign the liability form. Failure to do so will result in a denial of your tour and a non-refundable deposit.

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  • ALL riders must be a minimum of 18 years of age, possess a valid driver’s license and be ready to present a photo I.D. at the time of the tour. No I.D. / No Ride.
     

  • No beginner riders are allowed. Must be comfortable riding a traditional bike.
     

  • The maximum weight capacity per e-bike is 275 lbs. / 125 kg.
     

  • Helmet must be worn at all times, for the entire tour; one will be included with your rental, or you may bring your own.
     

  • Pants and close-toed sneakers are required to ride.
     

  • Long-sleeve shirts and sunglasses/eyewear are highly recommended.
     

  • ALL riders must arrive 15-20 minutes before scheduled tour time, for their registration and a brief orientation.  Timing is strictly enforced to ensure the best experience for guests and guides and our next scheduled tour.
     

  • For the safety of all our guests and guides, we cannot accept any bookings with riders who have or are:

    • Diagnosed with severe medical issues or conditions; such as cardio-vascular.

    • Had surgery within the last 3 months

    • Pregnant (at any stage)

    • Intoxicated (under any substance, prescribed or otherwise).
       

  • We are out in nature, therefore there are no restrooms on-site. Please use the restroom before getting here.
     

  • Nature is unpredictable, and so is wildlife, which means we cannot predict when the wildlife will come out to pose for pictures.

Regulations

  • The helmet must be worn at all times
     

  • Riders must stay together and follow the guide at all times

  • ​Any attempts at riding recklessly, speeding, or tricks are prohibited (and will incur a fine of $50 per infraction and will force the guide to immediately end the tour)

  • No Children only 18+ years old

  • Pants and close-toed sneakers are required to ride 

  • Long-sleeve shirts and sunglasses/eyewear are highly recommended

Penalty Guidelines

  • Booking Tour: Fifty percent (50%) of the total amount of the tour ticket is due at the time of booking; this deposit is non-refundable. Confirmation of your tour and receipt will be sent via (email/text) within 24 hours. An invoice will be sent morning of tour via (email/text) and the remaining amount due will be required to be paid before tour begins.
     

  • Cancellations/Reschedules: No cancelations allowed. Deposit is non-refundable. You are only allowed to reschedule your tour once, no less than one week before your scheduled tour, for a tour of equal value on the next available date/time of your choice.
     

  • No refunds will be issued if you’re late to the check-in time, or are a no show to tour.
     

  • Any rain immediately cancels the tour. You may reschedule for a tour of equal value on the next available date/time of your choice.

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